Through our extensive observational research we have identified the behaviours present in successful communication. We know what effective verbal communication is and what it looks and sounds like. Using our Verbal Behavioural Analysis (VBA) model we can record, analyse and interpret you and/or your team’s verbal communication behaviour, compare it with our success profile, show you where you are and where you need to be and give you the tools to take you to the highest level.
On the programme we share with you this underlying research on which the course is based and give you a full first-hand understanding of the verbal behaviour categories and their application.
We know, from consistent research and practice over the past 40 years, that the verbal behaviours people use in commercial and internal interactions significantly affect outcomes.
By the end of the Improving Communication Skills programme participants will be able to:
The programme comprises inputs, exercises with objective feedback, and opportunities for real world application. Participants work in small groups and pairs to gain a practical understanding of the verbal behaviours and how they can be applied in different situations. The Improving Communication Skills programme is delivered by two Huthwaite trainers for a maximum of 12 delegates.
Wherever possible, we seek to incorporate into the training the real cases that are affecting your organisation here and now.