VBA Communication

Our Improving Communication Skills programme is for anyone who regularly needs to make a case to others, find solutions to problems in a group setting, handle potentially contentious issues or people or need to build and managing a successful team.

Through our extensive observational research we have identified the behaviours present in successful communication. We know what effective verbal communication is and what it looks and sounds like. Using our Verbal Behavioural Analysis (VBA) model we can record, analyse and interpret you and/or your team’s verbal communication behaviour, compare it with our success profile, show you where you are and where you need to be and give you the tools to take you to the highest level.

On the programme we share with you this underlying research on which the course is based and give you a full first-hand understanding of the verbal behaviour categories and their application.

We know, from consistent research and practice over the past 40 years, that the verbal behaviours people use in commercial and internal interactions significantly affect outcomes.