This webinar has already taken place and is now available to watch on demand.

Is the customer in your DNA? webinar

Customer centricity is easy to talk about, but difficult to do. More importantly, it is impossible to truly sustain customer centricity unless it is woven into everything that you and your colleagues do.

To take customer centricity beyond a slogan and to embed it into your culture and DNA requires a new way of thinking about your organisation and its relationships with customers.

Things you'll learn:

What you can do to begin your journey to customer centricity – to go beyond the slogan, building true difference in the eyes of your customers and your teams.

What research shows us about how truly customer centric organisations build shared value across their commercial operations.

Why true customer centricity needs a new, shared language.

Presented by Huthwaite Experts

Tony Hughes

Tony Hughes

Cheif Executive Officer

Tony Hughes

Tony Hughes

Cheif Executive Officer

Tony speaks on subjects ranging from ‘Creating Value against New Channels to Market’ to ‘Effective Strategies for Combating Reverse Auctions’ to ‘Changing Behaviour to Change Results’.

Tony regularly speaks at conferences including a series for the Strategic Account Management Association (SAMA) through their European and Global events. Through SAMA, the National Sales Awards and the National Customer Service Awards, Tony is accustomed to keeping the attention of a large audience, but is just as happy to present at something more intimate.

In supporting and promoting the cause for sales and service excellence, Tony is also part of the judging panels for the National Sales Awards and The National Business Awards. In recognition of his outstanding contribution to Sales and Marketing, in 2010 Tony was presented with the inaugural ISMM Lifetime Achievement Award at The British Excellence in Sales and Marketing Awards.

Robin Hoyle

Robin Hoyle

Head of Learning Innovation

Robin Hoyle

Robin Hoyle

Head of Learning Innovation

Robin Hoyle has spent almost three decades as a strategic L&D leader, trainer and consultant. As a writer and blogger he focuses on workforce development policies, learning strategies, tools and techniques.

He has written two books, ‘Informal Learning in Organizations: How to Create a Continuous Learning Culture’ and ‘Complete Training: From Recruitment to Retirement’, both published by Kogan Page. Robin is a Fellow of the Learning and Performance Institute and the Chair of the World of Learning Conference.

In his role as Head of Learning Innovation for Huthwaite International, he is exploring routes to enhancing the learning experience and the impact of all Huthwaite’s training and learning interventions.