One of the more surprising findings from Huthwaite’s original observational research was the fact that skilled negotiators expressed their feelings more than...
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The acid test of an effective negotiation is the durability of the deal. In large, complex negotiations deals that can stand the test of time are going to be...
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Dr Janet Curran introduces us to one of the most interesting behaviours that was identified during the original observational research. In Huthwaite we call...
For some, empathy in business is vital, others less so. We consider different types of empathy and learn from expert Daniel Goleman.
Meetings – by which we mean interactions of just about any kind, and of any length or degree of informality – can fail for a number of reasons.
Persuasion is a skill negotiators deploy when they can't agree. Negotiation and persuasion are both crucial to a successful negotiation outcome.
In 2014 we wanted to find out whether people would easily recognise what effective negotiation tactics and behaviours looked like.
To stay profitable, successful companies today have to be in the business of creating value and capturing value for their customers.
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There are many theories and approaches to delivering excellent customer service. But which of these actually work?
