Our Essential Negotiation Skills training is suitable for regular or routine negotiation scenarios, where improved skills can make a big difference to 'everyday' negotiation outcomes. It’s great for people – whether they come from sales, procurement or any other part of an organisation – who regularly negotiate around a relatively small range of issues (usually not more than six), who do so quite frequently and often deal with another party in the form of a one-to-one conversation.

The topics of their negotiation are often similar from one day to the next which means that they will have the autonomy or mandate to agree terms without referral back inside their organisation for additional complex scenario planning (we offer a different programme for those more complex negotiations).

Confidence is gained through the use of verbal behavioural tools and skills to avoid concessions, reach swift conclusions and sustain good relationships with customers and/or suppliers.

If you often face more complicated negotiating challenges where the issues are multi-faceted and high risk, our Complex Negotiation Skills training will ensure you hone your skills and gain insights into the most important factors in your negotiations. You will understand what is really important in your negotiation and how to secure the best outcome through direct experience of strategy, tactics, preparation, planning and a unique behavioural success model. The programme will equip you with the skills to avoid simple concessions, conclude sustainable deals, surrender less margin in a sale, save money in a strategic purchase and have a framework for future negotiations. Throughout the programme you will receive constructive and objective feedback on your performance compared with the Skill Model and create an action plan for continued development after the event.

In both our Complex and our Essential Negotiation Skills programmes, we use Verbal Behaviour Analysis or VBA for short.  VBA is the means by which we analyse and measure verbal communication – the things that people say to each other in a given situation. It is the basis for all our methodologies and for providing reliable feedback as the basis for viable skill development.

We have used VBA to identify what successful sellers and negotiators do, and have created best practice skills models so that everyone can emulate the skills that lead to success.  We also implement VBA within each learning session to analyse the current skill levels of participants and identify areas that can be practiced during our programmes.