The course gave me a good knowledge of the behaviours used by skilled negotiators; it improved my skills and gave me guidelines for preparing a strategy and for setting targets for future negotiations.

Our teams were taught how to build up a deal, understand the client, develop specific propositions and establish a profitable long-term relationship. We’ve now won a significant large new client using this methodology.

The team clearly understands our company and our market: as a result, it has been able to adapt its research-based negotiation skills methodologies to meet the tough demands of our business.