Producing persuasive sales proposal is difficult. Learn how to improve your chances of being short listed and winning business.

This whitepaper examines the reasons behind why customers decide not to buy late in the sales cycle and the skills and strategies needed to bring sales success...

To stay profitable, successful companies today have to be in the business of creating value and capturing value for their customers.

Negotiation is a topic that is guaranteed to raise emotions. What is the best way to deal with emotions in negotiations?

There are many theories and approaches to delivering excellent customer service. But which of these actually work?

Insights into proven, effective negotiation tactics and behaviours. With ten critical performance areas, prepare yourself to transform negotiatiom.