The advent and growth of new technologies and business processes create challenges that sales organisations have to address, which inevitably means the role of...

In 2014 we wanted to find out whether people would easily recognise what effective negotiation tactics and behaviours looked like.

In the sales area, where it is relatively easy to measure performance change, we have found that a well-executed coaching programme can improve sales revenue...

Producing persuasive sales proposal is difficult. Learn how to improve your chances of being short listed and winning business.

This whitepaper examines the reasons behind why customers decide not to buy late in the sales cycle and the skills and strategies needed to bring sales success...

To stay profitable, successful companies today have to be in the business of creating value and capturing value for their customers.

Negotiation is a topic that is guaranteed to raise emotions. What is the best way to deal with emotions in negotiations?

There are many theories and approaches to delivering excellent customer service. But which of these actually work?

Insights into proven, effective negotiation tactics and behaviours. With ten critical performance areas, prepare yourself to transform negotiatiom.