Scientists, engineers, medics, lawyers, doctors, accountants and their professional brethren have spent many years training to become experts in their field.

A key part of communication in negotiation is understanding the difference between what you think you are saying and what the other side understands.

Discover why salespeople often fall back on talking about product features. Learn how your team can start to uncover, develop and align customer needs.

A counter-proposal is often used in negotiation. Learn what it is, when to use this approach, and how to make conditional proposals.

One of the more surprising findings from Huthwaite’s original observational research was the fact that skilled negotiators expressed their feelings more than...

The acid test of an effective negotiation is the durability of the deal. In large, complex negotiations deals that can stand the test of time are going to be...

For some, empathy in business is vital, others less so. We consider different types of empathy and learn from expert Daniel Goleman.

Meetings – by which we mean interactions of just about any kind, and of any length or degree of informality – can fail for a number of reasons.

Persuasion is a skill negotiators deploy when they can't agree. Negotiation and persuasion are both crucial to a successful negotiation outcome.